FAQs: My SSAB Customer Portal and Digital Commerce

SSAB is offering customers several efficient tools for digital commerce. Both through My SSAB, e-commerce and EDI. My SSAB is a Customer Portal for all SSABs customers. Here you can find information about your placed order, track the order status or find documents. You can check stock availability, contact sales and place orders. For those markets that have e-commerce implemented you can place your order in My SSAB. EDI can be set up to improve business efficiency.

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My SSAB General

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What is My SSAB?

My SSAB is customer portal with a web shop that gives you 24/7 service. In My SSAB, you can track your orders, find documents and in some markets also buy steel online.

How do I get a user account to My SSAB?

Request a user via this link or request a My SSAB account via your SSAB Sales contact.

Which products are available in My SSAB?

You can see the products available in the common stock and in your customer specific stock. Right now, our focus is on flat stock products (plates, sheets and coils). More long products (e.g. hollow sections) and service center products (sheets and slit strips cut at the service center) will follow.

How can I check the status of my orders?

To check the order status, log into My SSAB, select the order and read the current order status.

How can I track my order?

Your order tracking number is the same as your SSAB Order number on your order confirmation. You can also find the order by using your own order reference if added to the order in the checkout.

Where can I see my previous orders?

Your order history is available in the order tracking view.

How do I make a claim?

To make a claim, please send an email to your SSAB Sales contact with information regarding the material or order you would like to claim on.

For transport claims there is the option of making the claim in My SSAB.

How do I find my certificates?

The product certificates are available in the menu under documents. Just choose your order and you will find related certificates.

How do I find my order documents (certificates, order confirmation, invoices)?

The order documents are available in the menu under documents.

Who do I contact if I’m interested in an account in My SSAB?

Contact your SSAB sales contact

My SSAB e-commerce

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What is the difference between buying products in the My SSAB web shop and buying as I do today?

Orders in My SSAB gives you greater flexibility and overview. Available 24/7.

In which countries is e-commerce available in My SSAB? (ecom)

E-commerce in My SSAB is expanding quickly. Check with your SSAB sales contact to learn more.

How can I get support for My SSAB e-commerce?

To get support, please contact your local SSAB sales contact under My Account.

Are the prices the same in My SSAB E-commerce?

Yes, the prices are the same in the My SSAB web shop as when buying from your SSAB sales contact.

What are the terms of payment?

The terms of payment are the same as the currently agreed terms with SSAB.

Can I buy all products in the web shop?

At the moment you can buy stock products available in the SSAB stocks. More products will added later.

What are my shipping options?

Your shipping options are to your indicated address or pick-up at the SSAB warehouse. The address will be given during the checkout.

When will I get my order when ordering via E-commerce?

The estimated time of delivery (ETD) will be indicated in the order confirmation.

You can then also track the order in My SSAB.

What if a product is out of stock?

If a product is not in stock you will see the status “Not available“. You can select to be notified when back in stock.

How do I place an order?

To place an order, log into My SSAB, select the required available material and complete the check-out process.


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What is EDI?

EDI (Electronic Data Interchange) is the computer-to-computer exchange of business documents in a standard electronic format between business partners.

Why should I use EDI?

  • It gives you better data quality

  • It improves your data security

  • It’s environmental friendly

  • It gives you lower operating costs

  • It adds higher business efficiency

  • It gives you a faster business cycle

  • It is available 24/7!

What is a EDI message?

An EDI message is a single business document (a file typically), like for example an order response or invoice

Which different messages can I send or receive?

Forecast, orders, order response, delivery note, invoice are often used, any other message type needs to be handled case by case

Who do I contact if I’m interested in an EDI solution?

Contact your SSAB sales contact

Where can I find more information about EDI at SSAB?

  • Please download our SSAB EDI Customer handbook 

Download handbook