The hardest thing was shaping Hardox® steel to fit the blade molds. SSAB was operational in getting this to work. Also, welding steel plates in straight lines did not work, so Hyundai made the drum in a slightly different way, using a spiral design. The switch to Hardox® steel came mainly from customer demand. The market knew what it wanted and asked for it.
“What differentiate us is that we always pay attention to our customers' opinions and focus on meeting their needs. We include their demands in our design.”
Hyundai was determined to listen to the customers and introduced Hardox® steel as a competitive feature. Even though there was a cost increase for the high-quality steel from SSAB, the demand went up right away.
“The service life is more than doubled from the earlier design. We offer a lot better quality than our competitors, and we now have a market share of 80 percent compared to previously 50 percent,” said Byung-cheol Kang.
The Hardox® In My Body sign on the mixers is something that makes them even more sought after. The traceability of the signs with unique ID number is also a guarantee that a product is made out of genuine Hardox® steel.
“You can't tell from simply looking if a mixer is made out of a regular steel plate or if it is actually Hardox. However, when customers see the Hardox In My Body sign they trust that they get quality design because they know the brand.”
Text: Chi An Gramfors Englund
Pictures: Jun Michael Park and Nicklas Gustafsson